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Service Coordinator/Technician - Shelby Twp, MI

Quick Facts
Company Name:Fori Automation, Inc
Location:Shelby Twp, MI
Employment Type:Full Time
Pay:28 - Hourly
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Position Description


Position: Service Coordinator/Technician                  Department: Customer Service


Reporting To:  Service Manager                                           Status: Hourly/Non-Exempt


Basic Function: Assist Service Manager on Equipment Installation /Kits – Lineup/ Buyoff list prior to ship / Assist on Installations when required / Follow up with the appropriate Engineering Department on Field Changes / Assist with daily customer requests.


Duties and Responsibilities:    We are unable to sponsor H1B-Visa'.   This is a travel position!  


¨      Manage warranty claims and issues by developing an Open Issues Matrix and interfacing with other departments to drive issues to closure.

¨       Lead and direct, assist in Kit Buy Off to ensure that all the required material is shipped with the Kits to prevent delays during the installations

¨       Assist the Service Manager and work with other departments to answer product related technical questions from the customer. 24 hour on call assistance

¨       Assist in local service calls and installations as required.

¨       Train customer personnel on the machine functionality and proper start-up and debug of our standard machines.

¨       Review the Buy Off checklist and the open issue list prior to installation to assure the service technician(s) are lined-up.

¨       Assist with our standard manuals to develop a more technically complete and user-friendly service manual.

¨       Participate in meeting as required with the project manager and department supervisors to line-up installation plans and review all open-issues prior to shipment.

¨       Create and develop continuous improvement ideas and review with department managers for approval and implementation.

¨       Communicate with customers while on site to give updates to objectives.

¨       Write service work orders and/or reports.

¨       Supervise installation, de-bug, and buyoff activities at customer locations when required.

¨       Assist in coordinating necessary resources for installations.

¨       Document any required changes to Fori equipment on prints and review with the appropriate Engineering Department.

¨       Works with site manager to assure proper flow of daily activities at customer locations.

¨       Assist the Service Assistant to track expenses and submit expense reports in timely manner to Service Manager.

¨       Special assignments from the Director of Project management.




   Education:   High School Diploma required

                       Journeyman Machine Builder or equivalent required

   Experience: 10 years as Machine Builder or Controls Technician/Engineer

                        5 years of de-bugging and installing new machines

                        Familiarity with Windows software

                        Must have valid passport.




Position Includes: 

  • Opportunity for growth and      advancement
  • Laptop & Smart Phone      Assigned
  • Healthcare &  Dental
  • 401K Match
  • Life Insurance
  • Short Term Disability
  • Competitive Hourly Rate






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