Pay Rate - $44/Hr on 1099 or $39/Hr on W2.
Location - Troy, MI
-Prior experience working in the Mortgage Origination / Mortgage Servicing space or supporting Mortgage Origination / Mortgage Servicing from a technology standpoint is required
-SQL is highly desired
-7 years of experience working directly with technology or interfacing with technology
-4 years of experience working on moderate to complex projects
-Proven strength in interpreting customer business needs and translating them into the application and operational requirements.
-Strong experience with incident management, leading both on and off-hours ad hoc support teams
-Strong experience building, writing and executing test cases (using technologies such as HP Quality Center, QTP, Loadrunner, is a plus)
-Strong communicator - Ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner.
-Proven ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks
-Strong analytical and problem-solving skills
-Proven ability to easily adapt to changes in processes, procedures, and priorities
-Strong organizational skills
-Strong understanding of the business process
-Strong ability to think through workflows and the characteristics that make each workflow different
This position will support the document management and workflow task management technologies managed by the IT Enterprise Content Management team.
-Works with businesses to identify ways to improve process execution and achieve strategy through the use of technology. Evaluates the overall business need and assists with design and implementation to ensure solutions achieve overall business objectives. Develops a roadmap for meeting the short and long term objectives.
-Acts as a primary member of the project team, overseeing and documenting decisions that occur throughout the project lifecycle. Elicits specific requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business process analysis, and task and workflow analysis. Writes requirements and translates specifications to technical experts.
-Serves as the liaison between the customer community (internal and external customers) and the software development team through which requirements flow. Identifies potential technical problems before they occur and helps implement solutions by thoroughly validating all system changes relative to assigned work. Works with the business technology team as an advocate of the business unit supported. Critically evaluates information gathered from multiple sources, reconciles conflicts and distinguishes user requests from the underlying true need.
-Documents technical information, project information and develops training material. Writes and executes test scripts.
-Monitors progress of project and work to overcome challenges. Influences others to achieve project results. Escalates issues when necessary.
|Skills Needed||SQL, QTP,7 years of experience working directly with technology,4 years of experience working on moderate to complex projects, HP Quality Center, Loadrunner, Mortgage Origination, test cases|