Are you a technology problem solver? Do you like helping people fix technology related problems? Check out this opportunity to work with Wayne County's forward blasting Department of Information Technology!
The Call Center Analyst, in the Department of Information Technology, works at the Service Desk, which is the first point of contact for internal and external users when there are service disruptions. The Service Desk provides a point of communication to the end user and a point of coordination for several IT groups and processes. The Service Desk role is distinct and separate from any group in the Department of Information Technology. The Call Center Analyst is directly responsible for triaging alerts, incoming service request and troubleshooting technical events in direct support of end users.
An excellent candidate will meet the following qualifications: You will have a Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related curriculum.
You will possess a High School diploma and three years of full time paid technical experience working in an enterprise environment with your duties including technical support and/or a service capacity that demonstrates an ability to resolve technology issues to the satisfaction of the client/customer.
*It is preferred that the excellent candidate has certification in ITIL v3 Foundations, and COMPTIA A+