Back to Results

Help Desk Specialist - Troy, MI

Quick Facts
Company Name:Global Information Technology
Location:Troy, MI
Employment Type:Full Time
Take Action

Description

Job CodeATL - 328
Job TitleHelp Desk Specialist
LocationTroy,Michigan
job description

Job Description:

Primary Duties and Responsibilities

  • Tier 1 support for printer, tablet, scan gun/RFID equipment, PC/software troubleshooting and password resets
  • Configure/install/setup and resolve problems with computers, printers, email, and phones; escalate as needed
  • Provide/relay feedback to improve systems/processes/procedures to appropriate CIS team members
  • Support wire tracing and network cable termination
  • Support ticket maintenance in assigning, updating, and closing tickets as needed
  • Remain abreast changes in the industry, and share that knowledge appropriately (Yokoten)
  • Drive optimization by being actively engaged in continuous improvement efforts
  • Function in a highly collaborative environment where flexibility and teamwork is crucial to organizational and individual success

Qualifications and Competencies

  • Proficiency using Microsoft Office Suites 2007 or newer is required
  • Familiarity with Server 2010 and higher is required
  • Experience with wireless networks, troubleshooting, and remote access is required
  • Familiarity with basic network topology and switches is required
  • Familiarity with MPLS networks is required
  • Ability to consistently meet deadlines is required
  • Effective verbal, non-verbal, negotiation and written communication skills are required
  • Sustaining a high degree of professionalism in interacting with internal and external customers is required
  • Effective attention to detail, problem-solving, analytical and organizational skills are required
  • Exposure to the development of short and long-term global purchasing strategy is preferred
  • Minimum of three years in a help desk position is preferred
  • Knowledge of TrueChem, Citrix applications, AS400, JDEdwards is preferred
  • Experience supporting a manufacturing environment is preferred

Skills NeededTier 1 support for printer,tablet,scan gun/RFID equipment,PC/software troubleshooting,and password resets Configure/install/setup and resolve problems with computers,printers,email and phones; escalate as needed Provide/relay feedback to improve systems/processes/procedures to appropriate CIS team members Support wire tracing and network cable termination Support ticket maintenance in assigning, updating, and closing tickets as needed Remain abreast changes in the industry, and share that knowledge appropriately (Yokoten) Drive optimization by being actively engaged in continuous improvement efforts Function in a highly collaborative environment where flexibility and teamwork is crucial to organizational and individual



Automation Alley Logo