The Desktop Analyst is a designated point of contact for many departmental customers and will provide analysis, support and maintenance of desktop computing environment, applications, hardware and related technologies utilized in these departments. The Desktop Analyst will optimize IT performance, analyze and resolve issues, incidents, and problems in a timely and accurate manner; provide end-user assistance where required; and perform on-site equipment maintenance and repair services as needed. The Desktop Analyst will also be involved in equipment receipt, deployment, and inventory.

The required qualifications are as follows:

A valid driver's license with a safe and acceptable driving record; and either A or B below:

1. A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, or other related discipline and at least one (1) year of full time paid professional experience providing desktop support in an environment serving at least 100 users. 
2. High School Diploma or equivalent and at least three (3) years of full-time paid technical experience providing desktop support in an environment serving at least 100 users.

*Candidates must pass a criminal background check and obtain a Wayne County Jails security clearance from the Wayne County Sheriff's Department.

*COMPTIA A+ is preferred.