Leads CRM process and capability delivery and engage key Sales, Marketing/Digital, and Customer Support stakeholders
Establishes prioritization framework to ensure development focuses on most needed features for use domestically and globally
Develops a Salesforce governance framework to ensure solutions are effective and secure
Instills and evolves use of Agile methodology for consistent product delivery including overseeing user story development and sprint planning
Maximizes digital cost efficiencies by continually assessing applicability of new development tools, processes, and SaaS solutions and integrating industry best-practices
Partners with FSBP IT and Procurement to provide business input/support to future state digital & data enterprise architecture
Qualifications:
At least 5 years' experience in digital product management
At least 5 years' experience delivering CRM solutions specifically Salesforce
Experience with B2B and building products industry a plus
Excellent communicator and creative thinker
Interested candidates can send their updated resumes at jobs@global-itech.com
