WHO WE ARE

Located along the Detroit River, Wayne County is the 13th most populous county in the United States. At its center is the automotive capital of the world - Detroit, one of our 43 unique communities that provide a high quality of life for more than 1.8 million residents.

Wayne County is rich in history, culture, arts, and world-class amenities. Wayne County is home to the Detroit Symphony Orchestra, Michigan Opera Theater, Detroit Institute of Arts, the Henry Ford, and dozens of theaters, art galleries and concert halls. We are also home to major universities including Wayne State, the University of Michigan-Dearborn, and the University of Detroit. We have several award-winning secondary and primary schools, as well as numerous community colleges and vocational schools.

We take pride in being one of the most diverse counties in the United States; a place where different cultures come together in harmony for the betterment of all.

JOB SUMMARY

Accounting Technician 2 plays a key role in the efficient operations of the Access to Care Division. The position will reconcile financial accounts and complete deposits. In addition, it will perform a variety of administrative, clerical tasks, and customer service aimed at ensuring the smooth operation of the division.

Required Tasks

• Deposit Checks, Money Orders
• Assist members with telephone payments
• Print Checks
• Reconcile monthly deposits of checks, e-checks and credit cards
• Print reports as needed from the database, including payment and billing summaries.
• Run batch settlements from check, e-checks and credit card transactions.
• Prepare monthly payment invoices
• Coordinate and troubleshoot member issues that involve the managed care providers.
• Perform administrative tasks such as filing, faxing, scanning, and uploading documents.
• Assist members with obtaining online access
• Assist with data collection from member surveys
• Handle incoming calls, respond to inquiries, and direct calls to the appropriate staff members
• Perform routine member requests.
• Utilizes electronic communications including internet, intranet, MS Office, Outlook, Teams, Zoom, and various other programs.
• Adhere to all patient privacy and HIPPA policies and procedures.
• Assist Department Managers as needed
• Perform other duties as assigned.

Educational Requirements/Experience Requirements